CRM for contractors
A CRM for contractors that makes you the first remodeler to reply, from one app on your phone
Most contractors run leads out of a phone, two inboxes, a Facebook page and a notebook in the truck. Booked puts them in one inbox and one app, with a simple pipeline from new lead to won job. We set it up for you, and it works next to the job software you already use.
Part of Booked: one plan, set up for you and checked every month. It works with the website you have.
- Part of Booked
- iPhone and Android app
- Your contacts stay yours
4.8 out of 5 from 3,668 reviews14,300+ orders completed on Fiverr9 years in local SEO
01 · How it works
Every job is a card. Move it, and the right follow‑up starts.
New inquiry1
- James R.Basement finishWebsite form
Visit booked1
- Tom K.KitchenThu 10:00 AM
Estimate sent2
- Linda M.Bathroom$26,000 · day 5
- Sarah L.Kitchen remodel$48,500
Won1
- Carlos D.Addition$112,000
Job complete1
- Dan P.BathroomReview requested
Not now1
- Priya S.Primary bathCheck back in March
Tap a stage to move Sarah's job there
What runs at each stage
Six stages, one follow‑up each. We build all of it in your account and write every message with you.
On every jobYour part: about 3 taps and one ask. You move the card when the estimate is out, when they sign and when the job is done, and you ask for the review in person.Booked's part: up to 16 texts and emails, in your words, at the right time.
New inquiry
Starts when
A form, call, text or Facebook message comes in
Your partNothing. It lands on the board by itself.
What runs
Instant reply
- The card is made for you
- A reply in your words, with your booking link, in under a minute
- A missed call gets a text back
- No reply? A nudge on day 1, 3 and 7
Visit booked
Starts when
They pick a time on your calendar, or you book it
Your partNothing, if they book online. Or book it for them.
What runs
Visit reminders
- A confirmation that says who's coming, with their photo
- A reminder the day before, with a reschedule link
- "See you at 10" the morning of
- A no‑show gets a link to pick a new time
Estimate sent
Starts when
You move the card after you send the estimate
Your partOne tap: move the card when the estimate is out.
What runs
Estimate follow‑up
- A thank‑you the same day
- Check‑ins on day 2, 5, 10 and 21
- A call reminder for you on day 12
- Any reply stops it and alerts you
Won
Starts when
You move the card when they sign
Your partOne tap: move the card when they sign.
What runs
Clean‑up
- Every follow‑up stops at once
- No "just checking in" after a yes
- The job counts in your monthly report
Job complete
Starts when
You move the card after the final walkthrough
Your partAsk in person at the walkthrough, then one tap: move the card.
What runs
Review requests
- Your Google link and job photos the same day
- A text at 12 hours, an email at 24
- A check‑in on day 7, then the link once more
- A reply drafted for every review
Not now
Starts when
They say "not yet", or there is no reply a week after the last check‑in
Your partNothing. It moves here by itself if they go quiet.
What runs
Long‑term check‑ins
- A helpful email once a month
- A personal check‑in on the date they gave you
- Any reply alerts you
Feeding the boardYour old list. Past clients and old estimates get a seasonal offer by email, and by text where they agreed. Every reply lands as a New inquiry. Old leads brought back
02 · Why it matters
You can't follow up a lead you can't find
Leads rarely get lost on purpose. They get lost between the phone, the inbox and the truck.
52%of calls to home services businesses are answered by a person.Invoca, 2026
55%of home services businesses don't ask the caller to book.Invoca, 2026
20%of home‑service owners reply to leads within an hour.Jobber, 2026
Probably the majority of contractors who have promised to give me estimates just ghosted me.
Already on Jobber, ServiceTitan or Buildertrend? Keep them. They run the job. Booked handles the first reply, the follow‑up and the review request.
03 · What you get
Everything that stops a lead getting lost, set up for you
One inbox
Calls, texts, website forms, Facebook messages and reviews, one thread per homeowner.
The mobile app
Reply, call back and see your calendar from the truck, on iPhone or Android.
A simple pipeline
New inquiry, visit booked, estimate sent, won, job complete and not now. Six stages you will actually use, each with its own follow‑up.
Contacts that stay yours
Your domain and your contacts are yours and export any time, even if you leave.
Set up for you
We bring in your contacts, connect your number, forms and Facebook page, and build the pipeline. You record one voicemail.
A monthly report
Leads, first‑reply times, estimates and jobs won, in plain numbers.
04 · Plan and price
One signed bathroom job pays for about two years of it
Booked comes with the app, the inbox and the pipeline. See everything in Booked
05 · Works with the rest of Booked
Every other place you're losing jobs, closed at the same time
- Booked
Estimate follow‑up
Day 2, 5, 10 and 21, until a yes or a noHow it works - Booked
Old leads and past customers
Old estimates and past clients, back in touchHow it works - Booked
Review requests
Asked in person, then followed up kindlyHow it works - Booked
Speed to lead
Every form and message answered in a minuteHow it works - Booked
Missed‑call text‑back
A text from you in under a minuteHow it works - Booked
Online booking
Visits booked and remindedHow it works - Booked
Social media posts
2 months of posts from your jobs, a bonusHow it works - Add‑on
After‑hours phone assistant
Calls answered when you are closedHow it works - One plan
All of Booked, one plan
Every part above, set up for you and checked every month, on the website and phone number you have now.How Booked works
Is this a replacement for Jobber or Buildertrend?
No. Those run the job: crews, schedules, invoices and payments. Booked handles the first reply, the estimate follow‑up and the review request after the job. They work side by side. Deciding whether to switch? Read Jobber alternatives for remodelers.
I already pay for Jobber. Why would I need this?
Jobber's top plan now bundles an AI receptionist, a sales pipeline and marketing tools, and its quotes can follow up on their own. That's software you run yourself. Booked is the done‑for‑you version for remodelers: we write every message in your words, set it up, check it every month, report the estimates it books. If you'll run Jobber's tools yourself every night, keep them. If not, that's the job we take off you.
Do I have to learn new software?
Not much. You use the app to reply, call back and tap "Estimate sent" or "Won". We set up the rest and show you on a 30‑minute kickoff call.
Who owns my contacts?
You do. Your domain and your contacts stay yours and can be exported any time, even if you leave.
Is there a separate fee for the CRM?
No. It's part of Booked, $297 a month, with estimate follow‑up, review requests and instant replies included.
Does it track calls too?
Calls to your business number show up in the inbox, and missed ones get a text back. Missed‑call text‑back
Free Missed Jobs Test
Find out who's taking your jobs, and what it's costing you. Free.
We test your business the way a homeowner does, then show you in dollars which jobs you're losing and who gets them. One 30‑minute call, with your fix‑first plan.
4.8 out of 5 from 3,668 reviews14,300+ orders completed on Fiverr9 years in local SEO
You walk away with
- What a homeowner gets back from you after hours: a call and your form, timed
- Where you show on Google in your best towns, and who shows above you
- Your website on a phone, through a homeowner's eyes
- What it costs you a year, and the 3 fixes that win the most back
Free. We run the tests before your call.